For ages 21 and above

bd999's Responsible Gaming Policy

Entertainment is truly enjoyable only when it is controlled and experienced with awareness. bd999 wants every player to play within safe limits and to get help whenever needed.

Our Commitment to Safe and Aware Gaming

Why Responsible Gaming Matters

Online gaming and betting is an entertainment activity — but it stays that way only when you are aware of your financial limits, time, and mental state. bd999 believes every player should spend only the amount whose loss will not have a significant impact on their daily life.

Gambling or betting is never a substitute for income. Every bet is an entertainment expense, just like a cinema ticket or a restaurant meal. Playing with this mindset turns the enjoyment of gaming into genuine enjoyment.

At bd999 we provide various self-limit tools for players, which will help you stay in full control of your own gaming. You can also find answers to common questions about responsible gaming in our FAQ section.

Simple Rules for Aware Gaming

Only play with spare money, not with money set aside for living expenses
Do not place more bets to recover a loss
Set a fixed time and money limit every day or every week
Take a break from gaming if you are feeling stressed or anxious
Be honest with family or friends about your gaming habits

Self-Limit Tools

bd999 provides the following tools on every account. Using these, you can keep full control over your own gaming.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.

Session Time Limit

Set a limit on how long you play in one sitting. When the set time is up, the system will automatically notify you.

Loss Limit

Decide in advance how much you are willing to lose within a given period. When that limit is reached, betting will stop automatically.

Bonus Opt-Out

You can stop receiving bonus offers at any time. This helps you make decisions freely, free from promotional influence.

Temporary Break

You can temporarily close your account for one day, one week, or one month. Logging in will not be possible during this time.

Permanent Self-Exclusion

If you are experiencing long-term problems, request a permanent closure of your account. This decision is irreversible and we respect it.

Apply for Self-Exclusion

Send a self-exclusion request to our support team using the details below. You can also contact us directly via 24/7 live chat or email.

Username Email Type of exclusion Brief reason (optional)

Warning Signs

If you notice any of the following signs in yourself or someone you know, seek help right away.

Compulsive urge

Being unable to stop playing, with thoughts of gaming constantly on your mind.

Financial pressure

Betting with money meant for bills or family expenses, playing on borrowed money.

Keeping it secret

Hiding the extent of your gaming from family or friends.

Chasing losses

Placing larger bets after a loss in an attempt to win back money.

Where to Get Help

If you are facing a problem, you do not have to deal with it alone. bd999's own support and professional counselling services are always there for you.

bd999 Live Chat Support

Help is available 24 hours a day, 7 days a week in both Bengali and English. Chat directly about setting self-limits, taking a break, or closing your account.

Email Support

Help from Family and Friends

Talk openly with the people close to you. Support and understanding from family is often more effective than professional help.

Professional Counselling

Contact a mental health specialist or behavioural therapist. This service is available at public and private hospitals in Bangladesh.

Peer Support Groups

Sharing experiences with and receiving support from others facing the same problem can aid mental recovery.

Break and Recovery

Take a complete break from gaming and give yourself time. Hobbies, exercise, or spending time with family can help with mental well-being.

bd999's Commitment

bd999 is committed to ensuring the following as a responsible platform. Full details of the company's values and services can be found on our About bd999 page.

Accounts are approved only after verifying the minimum age of 21+
Self-exclusion requests are processed within 24 hours
No promotions or advertisements are sent to minors
Players in difficulty are shown sources of help
Personal information is kept private and secure — in accordance with our Privacy Policy
The support team is active day and night in both Bengali and English

Ask Yourself

If the answer to most of the questions below is "Yes", it is time to seek help:

Do I think about placing more bets after a loss?
Am I hiding how much I am playing from my family?
Am I betting with money needed for daily expenses?
Do I feel uneasy or anxious when I do not play?
Am I spending more time or money than the limits I set?

Common Questions and Answers

For a temporary break, the account becomes active again once the set period ends. However, permanent self-exclusion is a long-term decision — re-registering in that case is difficult and discouraged. If a new account is detected from someone who applied for permanent closure, it will be cancelled.

Providing a date of birth during registration is mandatory. Age is confirmed by checking a national identity card or other identity document. No one under the age of 21 may open an account or make a deposit under any circumstances.

Decreasing a limit takes effect immediately. However, a request to increase a limit takes effect only after a set reflection period has passed — this helps prevent impulsive decisions made in the heat of the moment.

First, talk to them calmly without judging. Encourage them to contact the bd999 support team — via live chat or email. If needed, suggest seeking help from a professional counsellor. Active support from family is the greatest help on the path to recovery.

No. Betting and casino games are purely entertainment. No game guarantees long-term profit. Only play with money whose loss will not affect your daily life. Never treat betting as a substitute for regular income.

Yes. All your communication with bd999 is completely confidential. If you discuss self-limits or exclusion, your information is not shared with third parties. Read our privacy policy for more details.