bd999's Privacy Policy
Protecting your personal information at bd999 is our primary responsibility. This document clearly explains how your information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") describes in detail how the personal information of bd999 platform users ("you" or "user") is collected, processed, stored, and kept secure. By using the bd999 website, you are considered to have given your consent to the terms described in this Policy.
This Policy is a supplementary document to our Terms and Conditions. Reading and understanding both documents together will give you a complete picture of your rights and responsibilities.
Scope and Purpose of Data Collection
Account registration, financial transactions, and service delivery on the bd999 platform require the collection of certain personal information. The information described below is collected only for specific purposes.
1.1 Registration and Identity Information
- Full name and date of birth (for age verification — 21+ age is mandatory for all activities).
- Mobile number and email address.
- Username and password chosen by the user.
- National ID card or equivalent document information for identity verification.
1.2 Financial Transaction Information
- Deposit and withdrawal history and amounts.
- Records of transactions made via bKash, Nagad, Rocket, or bank transfer.
- Mobile banking account numbers (only the portion necessary for payment verification).
1.3 Technical and Usage Information
- IP address, browser type and version.
- Device type (mobile, tablet, or desktop) and operating system.
- Website access times, session duration, and information about pages visited.
- Preference-related data collected through cookies and similar technologies.
bd999 never sells or rents your personal information to third parties. Information is used only for the purposes described in this Policy.
How Your Information Is Used
bd999 uses the information collected from you only for the following lawful purposes. Information is not used beyond each stated purpose.
2.1 Account Management and Service Delivery
Collected information is used to create, verify, and maintain your account. The login process, password recovery, and OTP verification rely on this information.
2.2 Financial Security and Fraud Prevention
Financial information is verified at the time of each deposit and withdrawal to ensure no unauthorised transactions occur. Automated security systems are used to detect suspicious activity and keep your account secure.
2.3 Customer Service and Support
When you contact our 24/7 live chat and email support team, your account information is verified so that accurate assistance can be provided. A record of each support request is kept.
2.4 Ensuring Responsible Gaming
If signs of excessive use are observed for any user after reviewing usage patterns, that user is provided with information and support related to responsible gaming. This is done for the protection of the user.
2.5 Service Improvement and Technical Maintenance
Usage data is analysed to identify technical errors, improve service quality, and maintain server security. This data analysis is carried out with full anonymisation.
Data Storage and Security
bd999 takes the highest technical measures to protect your information. Security is ensured at every stage of data storage and transfer.
3.1 Encryption and Secure Connections
- Every connection to the website is secured by SSL (Secure Sockets Layer) technology.
- Stored data is protected with industry-standard encryption technology.
- Passwords are never stored in plain text — they are always kept in hashed form.
3.2 Access Control
- Only authorised staff can view user information for specific necessary purposes.
- Each staff member's access is strictly limited and logged.
- Two-factor verification is mandatory for internal systems.
3.3 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Unnecessary information is securely deleted at regular intervals.
In the event of a cybersecurity incident, bd999 will directly notify affected users as quickly as possible and guide them on the necessary protective steps.
Sharing Information with Third Parties
bd999 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific situations necessary for service operations.
4.1 Payment Processing Services
Only the transaction information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment providers. These third parties operate under their own privacy policies.
4.2 Game Providers
Game providers including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe may process session and gaming-related information to operate their services on their own platforms. This information is limited to gaming services only.
4.3 Legal Obligations
If disclosure of information is legally required in accordance with a valid directive from a competent authority or court, bd999 will comply. Only the information specifically directed will be provided in such cases.
4.4 Security Investigations
Necessary information may be shared with relevant authorities to assist in investigations into fraud, money laundering, or other serious irregularities. This is for the broader protection of the user community.
Cookies and Tracking Technologies
The bd999 website uses cookies and similar technologies that help improve your browsing experience.
5.1 Types and Functions of Cookies
- Essential Cookies: These are necessary to maintain login sessions and keep core services running. The website will not function properly without them.
- Functional Cookies: Used for language preferences, remembering login information, and personalising your experience.
- Analytics Cookies: Collect anonymous data to understand which parts of the website are used most.
5.2 Managing Cookies
You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may make it impossible to log in to your account or complete transactions.
User Rights and Controls
bd999 believes you should have full control over your own information. The rights described below have been given to you for this purpose.
6.1 Right to Access Information
You may request to view your own information stored at bd999 at any time. We will provide you with a complete list within a reasonable time.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. This change can be made through account settings or via support.
6.3 Right to Delete Information
After account closure, no information will be retained beyond legal and regulatory obligations — this request can be made to the support team.
6.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional messages or emails from bd999, you may unsubscribe at any time. This will have no effect on your account's functionality.
To exercise any of the rights described above, please contact our support team. We are ready to assist in both Bengali and English, 24/7.
Protection of Minors
All services at bd999 are for persons aged 21 or older only. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If evidence is found that a user of any account is under 21 years of age, that account will be immediately suspended and all associated information will be deleted.
If you believe a minor has created an account at bd999, please notify our support team.
Policy Changes and Updates
bd999 may review and update this Privacy Policy from time to time. Amendments may be made due to expansion of services, technological changes, or legal requirements.
If any significant change is made, you will be notified via your registered mobile number or email. Continued use of the website after changes will be taken as your consent to the revised policy.
The latest effective version of this Policy will always be available on this page. Previous versions may be available upon request.
To gain a full understanding of your relationship with bd999 and your rights and responsibilities, we recommend reading our About Us page.
Contact Information
If you have any questions, feedback, or information-related requests regarding this Privacy Policy, please contact us. Our team is able to assist in both Bengali and English.
For general queries, visit our detailed FAQ section — answers to many questions about accounts, payments, and gaming can be found there.